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Connection Issues

dcoy2222
New Poster

Connection Issues

Hello, I am running a Netgear Gateway CM700 and since May 28th I have been having connection issues.  At least 2 or 3 times a day I will lose connection for about 1-10 minutes at a time.  I have noticed that when it is not as hot I am having less connection issues.  Posted below is my error log and cable connection stats.  If anyone needs another information let me know.

 

Error Log:

Time Priority Description
Jun 27 2020 07:21:36 Critical (3) Ranging Request Retries exhausted
Jun 27 2020 07:21:36 Critical (3) Ranging Request Retries exhausted
Jun 27 2020 07:21:36 Critical (3) Ranging Request Retries exhausted
Jun 27 2020 07:21:36 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
Jun 27 2020 07:24:16 Critical (3) No Ranging Response received - T3 time-out
Jun 27 2020 07:24:53 Critical (3) Ranging Request Retries exhausted
Jun 27 2020 07:24:53 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
Jun 27 2020 07:27:52 Critical (3) No Ranging Response received - T3 time-out
Jun 27 2020 07:32:43 Critical (3) Ranging Request Retries exhausted
Jun 27 2020 07:32:43 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
Jun 27 2020 07:33:43 Critical (3) No Ranging Response received - T3 time-out
Jun 27 2020 07:52:08 Critical (3) Ranging Request Retries exhausted
Jun 27 2020 07:52:08 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
Jun 27 2020 07:53:08 Critical (3) No Ranging Response received - T3 time-out
Jun 27 2020 08:02:03 Critical (3) Ranging Request Retries exhausted
Jun 27 2020 08:02:03 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
Jun 27 2020 08:03:03 Critical (3) No Ranging Response received - T3 time-out
Jun 27 2020 08:14:54 Critical (3) Ranging Request Retries exhausted
Jun 27 2020 08:14:54 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
Jun 27 2020 08:15:54 Critical (3) No Ranging Response received - T3 time-out
Jun 27 2020 11:14:53 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Jun 27 2020 11:14:53 Critical (3) No Ranging Response received - T3 time-out
Jun 27 2020 11:15:12 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Jun 27 2020 11:15:13 Critical (3) No Ranging Response received - T3 time-out
Jun 27 2020 11:19:25 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Jun 27 2020 11:19:26 Critical (3) No Ranging Response received - T3 time-out
Jun 27 2020 11:30:32 Critical (3) SYNC Timing Synchronization failure - Loss of Sync
Jun 27 2020 11:30:34 Critical (3) No Ranging Response received - T3 time-out
Jun 27 2020 12:27:59 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Jun 27 2020 12:27:59 Critical (3) No Ranging Response received - T3 time-out
Jun 27 2020 12:36:58 Critical (3) Ranging Request Retries exhausted
Jun 27 2020 12:36:59 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
Jun 27 2020 12:37:58 Critical (3) No Ranging Response received - T3 time-out
Jun 27 2020 12:41:43 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Jun 27 2020 13:05:21 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Jun 27 2020 13:05:22 Critical (3) No Ranging Response received - T3 time-out
Jun 27 2020 15:48:08 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Jun 27 2020 15:48:08 Critical (3) No Ranging Response received - T3 time-out
Jun 27 2020 15:48:46 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Jun 27 2020 15:48:46 Critical (3) No Ranging Response received - T3 time-out
Jun 27 2020 15:50:15 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Jun 27 2020 16:03:28 Critical (3) No Ranging Response received - T3 time-out

 

Cable Connection Stats:
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 645000000 Hz Locked
Connectivity State Ok Operational
Boot State Ok Operational
Security Enabled BPI+
IP Provisioning Mode Honor MDD honorMdd(4)
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables UnCorrectables
1 Locked QAM 256 1 459000000 Hz -3.0 dBmV 38.6 dB 673 3035
2 Locked QAM 256 2 465000000 Hz -3.4 dBmV 38.6 dB 756 3648
3 Locked QAM 256 3 471000000 Hz -3.2 dBmV 38.6 dB 430 3258
4 Locked QAM 256 4 477000000 Hz -2.7 dBmV 38.9 dB 517 4127
5 Locked QAM 256 5 483000000 Hz -2.7 dBmV 38.9 dB 880 5130
6 Locked QAM 256 6 489000000 Hz -3.2 dBmV 38.9 dB 451 3011
7 Locked QAM 256 7 495000000 Hz -3.4 dBmV 38.9 dB 530 4077
8 Locked QAM 256 8 501000000 Hz -3.5 dBmV 38.9 dB 512 3959
9 Locked QAM 256 9 507000000 Hz -3.4 dBmV 38.6 dB 443 3955
10 Locked QAM 256 10 513000000 Hz -3.0 dBmV 38.6 dB 783 4882
11 Locked QAM 256 11 519000000 Hz -2.9 dBmV 38.6 dB 357 3216
12 Locked QAM 256 12 525000000 Hz -3.9 dBmV 37.6 dB 538 4100
13 Locked QAM 256 13 531000000 Hz -4.9 dBmV 37.6 dB 607 4047
14 Locked QAM 256 14 537000000 Hz -6.2 dBmV 37.3 dB 504 4247
15 Locked QAM 256 15 543000000 Hz -7.7 dBmV 36.6 dB 343 3316
16 Locked QAM 256 16 549000000 Hz -6.5 dBmV 36.6 dB 1039 3551
17 Locked QAM 256 17 555000000 Hz -5.2 dBmV 37.3 dB 662 4864
18 Locked QAM 256 18 561000000 Hz -4.2 dBmV 37.6 dB 912 3901
19 Locked QAM 256 19 567000000 Hz -3.7 dBmV 38.9 dB 498 5257
20 Locked QAM 256 20 573000000 Hz -3.2 dBmV 38.6 dB 534 5088
21 Locked QAM 256 21 579000000 Hz -3.0 dBmV 38.9 dB 746 5216
22 Locked QAM 256 22 585000000 Hz -3.4 dBmV 38.9 dB 905 5151
23 Locked QAM 256 23 591000000 Hz -3.7 dBmV 38.9 dB 547 5127
24 Locked QAM 256 24 597000000 Hz -3.5 dBmV 38.2 dB 17 660
25 Locked QAM 256 25 603000000 Hz -3.2 dBmV 38.9 dB 814 4988
26 Locked QAM 256 26 609000000 Hz -3.7 dBmV 38.2 dB 39 597
27 Locked QAM 256 27 615000000 Hz -4.4 dBmV 37.9 dB 62 586
28 Locked QAM 256 28 621000000 Hz -5.0 dBmV 37.6 dB 41 681
29 Locked QAM 256 29 627000000 Hz -4.7 dBmV 37.9 dB 46 632
30 Locked QAM 256 30 633000000 Hz -4.5 dBmV 37.6 dB 17 660
31 Locked QAM 256 31 639000000 Hz -3.7 dBmV 37.6 dB 22 662
32 Locked QAM 256 32 645000000 Hz -3.5 dBmV 38.2 dB 56 665
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 3 5120 Ksym/sec 23700000 Hz 41.3 dBmV
2 Locked ATDMA 2 5120 Ksym/sec 30100000 Hz 41.0 dBmV
3 Locked ATDMA 1 5120 Ksym/sec 36500000 Hz 35.3 dBmV
4 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
5 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
6 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
7 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
8 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV