Community Forum

Connection Issues Nightly (Modem Logs Posted)

mattcuev2
New Poster

Connection Issues Nightly (Modem Logs Posted)

3 technitions, 2 months of nightly internet loss. It almost feels like I am being DDOS'd because it is around the same time every single night I lose connection...posting my modem up/downstream logs so hopefully someone can be of assistance:

 

Downstream Bonded Channels (Partial Service)
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 29 639000000 Hz -5.9 dBmV 40.4 dB 0 0
2 Locked QAM256 1 459000000 Hz -4.7 dBmV 41.7 dB 0 0
3 Locked QAM256 2 465000000 Hz -4.5 dBmV 41.8 dB 0 0
4 Locked QAM256 3 471000000 Hz -4.3 dBmV 41.9 dB 0 0
5 Locked QAM256 4 477000000 Hz -4.1 dBmV 42 dB 0 0
6 Locked QAM256 5 483000000 Hz -4.5 dBmV 41.7 dB 0 0
7 Locked QAM256 6 489000000 Hz -4.8 dBmV 41.5 dB 0 0
8 Locked QAM256 7 495000000 Hz -5.1 dBmV 41.3 dB 0 0
9 Locked QAM256 8 507000000 Hz -5.2 dBmV 41.1 dB 0 0
10 Locked QAM256 9 513000000 Hz -5.5 dBmV 41 dB 0 0
11 Locked QAM256 10 519000000 Hz -5.6 dBmV 40.9 dB 0 0
12 Locked QAM256 11 525000000 Hz -5.8 dBmV 40.7 dB 0 0
13 Locked QAM256 12 531000000 Hz -5.6 dBmV 40.8 dB 0 0
14 Locked QAM256 13 543000000 Hz -5.7 dBmV 40.8 dB 0 0
15 Locked QAM256 14 549000000 Hz -5.8 dBmV 40.6 dB 0 0
16 Locked QAM256 15 555000000 Hz -5.8 dBmV 40.7 dB 0 0
17 Locked QAM256 16 561000000 Hz -5.8 dBmV 40.7 dB 0 0
18 Locked QAM256 17 567000000 Hz -5.9 dBmV 40.7 dB 0 0
19 Locked QAM256 18 573000000 Hz -6 dBmV 40.5 dB 0 0
20 Locked QAM256 19 579000000 Hz -6.6 dBmV 40.2 dB 0 0
21 Locked QAM256 20 585000000 Hz -6.5 dBmV 40.2 dB 0 0
22 Locked QAM256 21 591000000 Hz -6.4 dBmV 40.3 dB 0 0
23 Locked QAM256 22 597000000 Hz -6.4 dBmV 40.3 dB 0 0
24 Locked QAM256 23 603000000 Hz -6.4 dBmV 40.2 dB 0 0
25 Locked QAM256 24 609000000 Hz -6.3 dBmV 40.4 dB 0 0
26 Locked QAM256 25 615000000 Hz -6.3 dBmV 40.3 dB 0 0
27 Locked QAM256 26 621000000 Hz -5.8 dBmV 40.4 dB 0 0
28 Locked QAM256 27 627000000 Hz -5.6 dBmV 40.6 dB 0 0
29 Locked QAM256 28 633000000 Hz -5.8 dBmV 40.4 dB 0 0
30 Locked QAM256 30 645000000 Hz -5.9 dBmV 40.3 dB 0 0
31 Locked QAM256 31 651000000 Hz -5.9 dBmV 40.3 dB 0 0
32 Locked QAM256 32 657000000 Hz -5.5 dBmV 40.5 dB 0 0

Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 1 5120 Ksym/sec 30100000 Hz 41 dBmV
2 Locked ATDMA 2 5120 Ksym/sec 36500000 Hz 40.5 dBmV
3 Locked ATDMA 3 5120 Ksym/sec 17300000 Hz 41.5 dBmV
4 Locked ATDMA 4 5120 Ksym/sec 23700000 Hz 41.3 dBmV
5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Downstream OFDM Channels
Channel Lock
Status Modulation /
Profile ID Channel
ID Frequency Power SNR /
MER Active Subcarrier
Number Range Unerrored
Codewords Correctable
Codewords Uncorrectable
Codewords
1 Not Locked 0 0 0 Hz 0 dBmV 0.0 dB 0 ~ 4095 0 0 0
2 Not Locked 0 0 0 Hz 0 dBmV 0.0 dB 0 ~ 4095 0 0 0

Upstream OFDMA Channels
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power
1 Not Locked 0 0 0 Hz 0 dBmV
2 Not Locked 0 0 0 Hz 0 dBmV

bconn73
New Poster

Re: Connection Issues Nightly (Modem Logs Posted)

I don't know what anything you posted means, but curious....is it every night around 12:15? 

I have same thing in Chicago suburbs, so trying to figure out issue. 

Do you use comcast modem and router or other?