Connection Issue - Incoming Main Line vs. Wall Outlet - Xfinity Help and Support Forums

joesmit · ‎01-18-2021

Issue: No connection / bonding when connecting the modem directly to the main line. When the modem connects to the wall outlets in the house, connection established successfully. Thoughts? Thanks.

CCAndrew · ‎01-18-2021

Are you sure you only have one drop up to your house? Or are you sure the outlet you are testing is connected to the same outer drop you are testing(disconnect it does interior outlet lose signal)?

I am a Retired Official Comcast Employee
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Connection Issue - Incoming Main Line vs. Wall Outlet

Connection Issue - Incoming Main Line vs. Wall Outlet

Re: Connection Issue - Incoming Main Line vs. Wall Outlet