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Connection Issue - Incoming Main Line vs. Wall Outlet

joesmit
New Poster

Connection Issue - Incoming Main Line vs. Wall Outlet

Issue: No connection / bonding when connecting the modem directly to the main line.  When the modem connects to the wall outlets in the house, connection established successfully.  Thoughts?  Thanks.

CCAndrew
Diamond Problem Solver

Re: Connection Issue - Incoming Main Line vs. Wall Outlet

Are you sure you only have one drop up to your house? Or are you sure the outlet you are testing is connected to the same outer drop you are testing(disconnect it does interior outlet lose signal)?

I am a Retired Official Comcast Employee
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