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Connection Dropping

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Connection Dropping

Lately the connection to the Internet has been dropping.  It was fairly regular last night throughout the night.

 

I have reset my modem several times.  I don't want to call customer support because they will tell me to reset the modem and when it connects they will think everything is ok -- but it isn't because it drops randomly.

 

I am renting a modem from Xfinity.  Haven't had a problems with this until the last few months.

 

How do I talk to a PERSON ast Xfinity.

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Expert

Re: Connection Dropping

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?



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