Lately the connection to the Internet has been dropping. It was fairly regular last night throughout the night.
I have reset my modem several times. I don't want to call customer support because they will tell me to reset the modem and when it connects they will think everything is ok -- but it isn't because it drops randomly.
I am renting a modem from Xfinity. Haven't had a problems with this until the last few months.
How do I talk to a PERSON ast Xfinity.
What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
What is the exact make and model number of the modem ?
Is this a WiFi connection ?