Community Forum

Connecting MacBook to WiFi/Home WiFi Security

bh26
New Poster

Connecting MacBook to WiFi/Home WiFi Security

Hello,

 

I need assistancance desperatley. My new MacBook Pro won't connect to my WiFi and I can't login. When I turn on the machine, the connection point is not found and I'm not sure how to secure it under my home wifi. I believe someone may have access to this and it scares me.

 

Also, my leased xfinity gateway is not secured and wifi is being remotely monitored. I had been tinkering with settings and not sure how to secure it again. I tried working with the Admin portal but not sure what's needed in order to secure it. I just want to ensure my home WiFi is private.


Thank you for your help.

Johnjkaiser314
New Poster

Re: Connecting MacBook to WiFi/Home WiFi Security

i just recently bought a copier printer Brother Mfc-j491dw and part of the set up to connect it to the router i must enter the key and password on the router which i tried numerous times and it just wont recongnise the router and its key /password

ComcastJoeTru
Official Employee

Re: Connecting MacBook to WiFi/Home WiFi Security

Hi bh26. Thank you for visiting and posting on our Forum. I can assist with troubleshooting your in home WiFi connection issue. To get started, please send me a private message and include your full name sand service address, so I can access your equipment. To send me a private message: click my username (ComcastJoeTru) to view my profile, then click the link that says "Send a message" and there you can compose a private message. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!