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Connected to hotspot but have no internet

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Connected to hotspot but have no internet

For the past 6 months I have been using the xfinity hotspot next to my apartment. 2 days ago it started saying "connected, no internet". I saw some other posts that said comcast had to restart it. Is this where I come to get help for that?
Official Employee

Re: Connected to hotspot but have no internet

Greetings, @Ahemm! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are having when it comes to getting on that wifi. We can certainly have a look into this. Can you please send me a PM with your first and last name so I may further assist you?


To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
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