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Commscope CSAPDU5VPI Lifespan

ekanenh
Frequent Visitor

Commscope CSAPDU5VPI Lifespan

Does anyone have an idea of the approximate lifespan of a Commscope CSAPDU5VPI "subscriber amplifier."  The comncast tech installed one when I got x1 service several (5+) years ago, and process of elimination seems to boil down to that.

CCAndrew
Diamond Problem Solver

Re: Commscope CSAPDU5VPI Lifespan

There’s no real lifespan, just like anything electronic. What’s your issue?

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ekanenh
Frequent Visitor

Re: Commscope CSAPDU5VPI Lifespan

I guess by "lifespan" I was trying to crowdsource "how long did yours last?"  I have a general sense of comcast modems and gateways sionce I've been renting them for a long time.  Anyway, I've had recent service dropout, and xfinity keeps re-setting the gateway and telling me its operating correctly.  Basically, I've eliminated every other piece of hardware.  If various people said, "I've had mine for 15 years and no problem," I wouldn't bother.  But for $30 and 20 minutes in my attic, it seems worth it to replaced a piece of equipment that sits in an area that probably exceeds 100 degrees on many summer days and probably stays below freezing for most of the winter.

ComcastJamesH
Official Employee

Re: Commscope CSAPDU5VPI Lifespan

That's a really astute observation! If you've already eliminated every other source of interference, it's entirely possible the amplifier could be causing you issues, especially following a service interruption in your area. Have you already tried power-cycling the amplifier, to see if things connect better after it restarts? Does the amplifier have a solid "Power" indicator light, and are all the cables connected securely?


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EG
Expert

Re: Commscope CSAPDU5VPI Lifespan

@ekanenh 

 

Your modem's signal status values will reveal whether or not the amp is functioning properly. What do they look like ?  Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.




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