ekanenh's profile

Frequent Visitor

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14 Messages

Sunday, February 14th, 2021 7:00 AM

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Commscope CSAPDU5VPI Lifespan

Does anyone have an idea of the approximate lifespan of a Commscope CSAPDU5VPI "subscriber amplifier."  The comncast tech installed one when I got x1 service several (5+) years ago, and process of elimination seems to boil down to that.

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Gold Problem Solver

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25.9K Messages

4 years ago

There’s no real lifespan, just like anything electronic. What’s your issue?

Frequent Visitor

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14 Messages

4 years ago

I guess by "lifespan" I was trying to crowdsource "how long did yours last?"  I have a general sense of comcast modems and gateways sionce I've been renting them for a long time.  Anyway, I've had recent service dropout, and xfinity keeps re-setting the gateway and telling me its operating correctly.  Basically, I've eliminated every other piece of hardware.  If various people said, "I've had mine for 15 years and no problem," I wouldn't bother.  But for $30 and 20 minutes in my attic, it seems worth it to replaced a piece of equipment that sits in an area that probably exceeds 100 degrees on many summer days and probably stays below freezing for most of the winter.

Official Employee

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2.2K Messages

4 years ago

That's a really astute observation! If you've already eliminated every other source of interference, it's entirely possible the amplifier could be causing you issues, especially following a service interruption in your area. Have you already tried power-cycling the amplifier, to see if things connect better after it restarts? Does the amplifier have a solid "Power" indicator light, and are all the cables connected securely?

Expert

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111.5K Messages

4 years ago

@ekanenh 

 

Your modem's signal status values will reveal whether or not the amp is functioning properly. What do they look like ?  Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.


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