Community Forum

Commscope Amplifier with no Power input - Installed incorrectly?

Highlighted
New Poster

Commscope Amplifier with no Power input - Installed incorrectly?

Hello,

We have been having intermittent internet connection issues, and I'm wondering if the Commscope Amplifier wiring is the problem.  An Xfinity technician installed a Commscope CSMAPDU5VP amplifier at our house external box (as shown in picture), but there is no connection to the "Power In" port on the amplifier (bottom right in picture).    The amplifier was installed when we added another coax line.      "Out 1" is the new line, Out 2 and Out3 were already installed when the technician came.  Doesn't the amplifier need a power input connection in order to amplify the signal?    Any help would be appreciated thanks.   

Coax Amplifier Connection.jpg

Highlighted
Expert

Re: Commscope Amplifier with no Power input - Installed incorrectly?

Can't see your pic. Since you are a new poster, it needs to be approved by a Forum Admin. That could take some time. In the interim, you could try hosting it at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to it here.

 

Yes. Is the green light on the powered splitter on ? It needs power or it's worthless if not worse..



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Diamond Problem Solver

Re: Commscope Amplifier with no Power input - Installed incorrectly?

Port 1 ( look at the port 1 label right above the coax connector) is also remote power, look at whatever is being fed from port 1, there should be a power splitter (if there’s a piece of equipment there) and a power supply

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
CF71CA69-3A03-42F9-8F72-452E2674D61D.jpeg