Hi @meangelus! I hope all is well. I wanted to check in with you to see if you were able to get this taken care of or if you need us to get a tech scheduled for you? If you need a tech, please reach out in a private message, and I can get one scheduled for you.
To send me a message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name (and the account holder's name if different than you) and the numbers associated with your service address.