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Comcast Internet Gateway and Pods <Edited>

jlmiller35
Regular Visitor

Comcast Internet Gateway and Pods <Edited>

Has anyone had success resolving issues with<Edited> Comcast rents and sell as internet gateways and WiFi mesh pods?

 

We've had Xfinity 1 gig service for over a year.  we never get anywhere near promised download speeds, even after turning off the WiFi hotspot Comcast insists on activating in our rented gateway.  I have to restart our gateway almost daily to even be able to connect to the itnernet.

 

Taking Comcast's word that their XFi pods would solve the issue, I paid $120 for a set only to find they are even worse.  As always with Comcast, when their tech visited, everything checked out to be perfect from their end.  I had purchased a third-party mesh device to enhance signal, only to be told by the tech that Comcast equipment doesn't work well with third-party devices.  He said we XFi Pods <Edited>, but based on the size of our house, we only needed one, which would be pretty reliable.  Sadly, he was wrong.

 

The pod can't stay reliably connected.  When it goes, devices show they're connected to WiFi, but can't access anything.  Using the Xfinity app, I can't even access the gateway unless I turn off WiFi on my phone and use my cellular connection.  Even then, the gateway usually doesn't respond.  And of course, this usually happens in the midst on online meetings or calls required as I work from home.

 

Comcast customer support and online troubleshooting are as useful as a cotton candy umbrella.  They look OK; but when you need them, but melt away to nothing.  I've escalated to the VP in charge of Customer Experience.  His office refers me to the same band of people <Edited>.  I'm am sick and tired of every service call starting with "you've come to the right place.  I will solve your problem."  Sorry folks, but you can't because the company you work for won't let you.

 

On their web site, Comcast shows their Customer Pledge.  In it, they promise easy to use, reliable internet and customer service to back it up.  <Edited> which means those of us shelling out our hard earned money in exchange for their promises can basically pound sand as Comcast prove themselves unable to deliver.  Were Comcast to invest in a little more service and a little better equipment, customer satisfaction would likely soar, making the company even more in the long run.

 

At this point, I've filed a consumer fraud complaint with our state attorney general.  <Edited> .  It promises high speeds, reliability, and ease of use.  They deliver exactly none of that. <Edited> 

jlmiller35
Regular Visitor

Re: Comcast Internet Gateway and Pods <Edited>

Apparently Comcast can't stand criticsim, having edited my initial post to remove my judgement of the usefulness of their equipment.  The word I used is not a profanity, not a racial, gender-specific or otherwise discriminatory term.  Instead, it equates Comcast equipment, Comcast customers services and Comcast promises as material that is dumped ion landfills (apparently garbage is considered a bad word by Comcast).

How lovely to work with company that refuses to meet it customer commitments, refuses to deliver meaningful service and support, and now, refuses to allow customers to share their experiences in a meaningful way.  I think that is a big part of the reason Comcast is regularly rated as one of the worst companies in the world to do business with.