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Comcast Internet Essentials

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Regular Visitor

Comcast Internet Essentials

I recently signed up for the Internet Essentials. Received my gateway with a envelope of instructions. I downloaded the XFi app to activate but it will not activate. The app suggests sending a technician to help. Do you have to have an active cable line in order for it to work? I only ordered it because I read somewhere online that you did not need an active cable or phone line. Does anyone know if that's true?

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Diamond Problem Solver

Re: Comcast Internet Essentials

Yes, you absolutely need a live cable feed to the modem, won’t work at all without one

I am a Retired Official Comcast Employee
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Regular Visitor

Re: Comcast Internet Essentials

Wow. Thanks for telling me. I'm so aggravated right now because I read somewhere that I didn't need an active phone or cable line. Very misleading info. Well, I will be sending it back then. Living on fixed income and the $9.95 was the perfect price. 

When I filled out the application to verify my eligibility the issue wasn't written anywhere. Very disappointed!