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Chronic dropped packets past several weeks

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Chronic dropped packets past several weeks

I have spent more than 10 hours attempting to communicate with comcast about this issue.

Nearly every week day around noon central time I start dropping packets; between 10-45% packet loss.

1st tier support is worthless.
- Supposedly updated my firmware several times.
- Rebooted modem several times.
- Cycled power on modem several times.
- Line techs have been in my area several times, none are in response to my issues, however.

Currenlt 12% packet loss.

I am working from home due to Covid and it make it nearly impossible to do my job.

Supposedly a support ticket.
cr915617073