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Change the primary modem/routers/network so it shows up on XFi

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Change the primary modem/routers/network so it shows up on XFi

I have two modems/routers/networks that were set up by Xfinity/Comcast, but now every time I go to my XFi app, it only shows one (which is not the one I want to use with XFi). How do I change it to the other modem/router/network (i.e. a primary one)? 

thnx

Official Employee

Re: Change the primary modem/routers/network so it shows up on XFi


@srockfeld wrote:

I have two modems/routers/networks that were set up by Xfinity/Comcast, but now every time I go to my XFi app, it only shows one (which is not the one I want to use with XFi). How do I change it to the other modem/router/network (i.e. a primary one)? 

thnx


Hi @srockfeld

I'd be happy to help swap the modems to the one you would like to be the primary. Please send a private message including the full name as it appears on your account? To send a Private Message, click on "Comcast_Support” and then click “send a message". 

 


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Official Employee

Re: Change the primary modem/routers/network so it shows up on XFi

Hello, we haven't heard from you but please don't hesitate to reach back out if you need any assistance in the future.  We are here to help!

 

Thank you


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!