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Cannot get an xfinity rep on phone or chat after multiple attempts

ChiChando
New Poster

Cannot get an xfinity rep on phone or chat after multiple attempts

Anyone else experiencing this?  The text i received back said "we'll call you within 1 minute" - never called at all.  My chat window said I had contacted an agent, but they never arrived.  I'm experiencing very slow internet speeds and have already had xfinity reboot the modem.  

EG
Expert

Re: Cannot get an xfinity rep on phone or chat after multiple attempts

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652



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