Cannot disable MoCA

I enabled it to see if that would help our internet connection mainly for ps4 since it’s been kicking of game on and off. That did not help so I went back to disable on the IP address site. Says it’s waiting for backend to be fully executed and then goes back to enabled. I don’t know if this is affecting my internet connection. With all things going on currently i cannot get through to an agent. What should I do.?