Frequent Visitor
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7 Messages
Cannot Disable MoCA on Xfinity XB6 Gateway
I have been trying to disable MoCA on my Xfinity XB6 gateway. The only settings I have in the web based menu is to Enable or Disable MoCA and Save. If I choose to Disable and Save, I get a message that it is communicating with the backend, and when it comes back, MoCA is re-enabled. I have tried this many times and MoCA keeps being enabled.
I have read that this issue needs to be corrected by a technical support agent, but because of the COVID-19 pandemic, I cannot get through via phone to technical support and going through chat support, I have been told that this needs to be escalated to Tier 2 support. Any suggestions on how I can get this problem resolved?
saood88
Contributor
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19 Messages
5 years ago
Schedule a call with xfinity. They will call you back. Automated machine will ask you to reset the gateway, say yes. Once your gateway is restarted you will get sms from Xfinity if things resolved. Say no then you will get a call 🙂
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saood88
Contributor
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19 Messages
5 years ago
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Stephenmelody
Regular Visitor
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2 Messages
5 years ago
I'm interested in this too. Following to find out what happens.
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MisterMac56
Frequent Visitor
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7 Messages
5 years ago
I tried that and all that was done was to send out another XB6 and the issue still occurs.
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MisterMac56
Frequent Visitor
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7 Messages
5 years ago
No.
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saood88
Contributor
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19 Messages
5 years ago
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MisterMac56
Frequent Visitor
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7 Messages
5 years ago
A MoCA filter is installed on the line coming into the home, so that isn't the issue. I was told that there is no way to disable MoCA on the XB6 or XB7 gateways, that this is the default setting and cannot be changed.
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