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Cannot Disable MoCA on Xfinity XB6 Gateway

MisterMac56
Frequent Visitor

Cannot Disable MoCA on Xfinity XB6 Gateway

I have been trying to disable MoCA on my Xfinity XB6 gateway. The only settings I have in the web based menu is to Enable or Disable MoCA and Save. If I choose to Disable and Save, I get a message that it is communicating with the backend, and when it comes back, MoCA is re-enabled. I have tried this many times and MoCA keeps being enabled.

 

I have read that this issue needs to be corrected by a technical support agent, but because of the COVID-19 pandemic, I cannot get through via phone to technical support and going through chat support, I have been told that this needs to be escalated to Tier 2 support. Any suggestions on how I can get this problem resolved?

 

saood88
Frequent Visitor

Re: Cannot Disable MoCA on Xfinity XB6 Gateway

I find it difficult to get some agent on call. So i tried belle:
Schedule a call with xfinity. They will call you back. Automated machine will ask you to reset the gateway, say yes. Once your gateway is restarted you will get sms from Xfinity if things resolved. Say no then you will get a call 🙂
saood88
Frequent Visitor

Re: Cannot Disable MoCA on Xfinity XB6 Gateway

By the way is your internet not working because of moca?
Stephenmelody
Regular Visitor

Re: Cannot Disable MoCA on Xfinity XB6 Gateway

I'm interested in this too. Following to find out what happens.

 

MisterMac56
Frequent Visitor

Re: Cannot Disable MoCA on Xfinity XB6 Gateway

No.

MisterMac56
Frequent Visitor

Re: Cannot Disable MoCA on Xfinity XB6 Gateway

I tried that and all that was done was to send out another XB6 and the issue still occurs.

saood88
Frequent Visitor

Re: Cannot Disable MoCA on Xfinity XB6 Gateway

Probably there isn’t a filter installed on your line by Xfinity. Ask them to check the same
MisterMac56
Frequent Visitor

Re: Cannot Disable MoCA on Xfinity XB6 Gateway

A MoCA filter is installed on the line coming into the home, so that isn't the issue. I was told that there is no way to disable MoCA on the XB6 or XB7 gateways, that this is the default setting and cannot be changed.