HanzT's profile

New Poster

 • 

2 Messages

Tuesday, July 14th, 2020 10:00 AM

Closed

Can't get my speed back after "service outage". Had 200+mbps now stuck at 30.

Sometrhing seems fishy.  I had 200+ mbps before a service outage in my area, now I'm stuck at 30 mbps or less no matter what plan I change to.  The tech's say everything is fine.  What do you do?  My equipment is reset and still the same as before.   ?????  

This conversation is no longer open for comments or replies and is no longer visible to community members.

Expert

 • 

111.5K Messages

5 years ago

Try calling in again and ask a rep to completely remove the modem from your account and to "re-provision" it from scratch. Also ask them to confirm that the provisioning and account data in their database is correct and complete and that the correct configuration / bootfile for your subscribed to speed tier is being pushed to the modem.

 

Good luck !

forum icon

New to the Community?

Start Here