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Can't get my speed back after "service outage". Had 200+mbps now stuck at 30.

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New Poster

Can't get my speed back after "service outage". Had 200+mbps now stuck at 30.

Sometrhing seems fishy.  I had 200+ mbps before a service outage in my area, now I'm stuck at 30 mbps or less no matter what plan I change to.  The tech's say everything is fine.  What do you do?  My equipment is reset and still the same as before.   ?????  

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Expert

Re: Can't get my speed back after "service outage". Had 200+mbps now stuck at 30.

Try calling in again and ask a rep to completely remove the modem from your account and to "re-provision" it from scratch. Also ask them to confirm that the provisioning and account data in their database is correct and complete and that the correct configuration / bootfile for your subscribed to speed tier is being pushed to the modem.

 

Good luck !



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