Can't get my speed back after "service outage". Had 200+mbps now stuck at 30.

HanzT · ‎07-14-2020

Sometrhing seems fishy. I had 200+ mbps before a service outage in my area, now I'm stuck at 30 mbps or less no matter what plan I change to. The tech's say everything is fine. What do you do? My equipment is reset and still the same as before. ?????

EG · ‎07-14-2020

Try calling in again and ask a rep to completely remove the modem from your account and to "re-provision" it from scratch. Also ask them to confirm that the provisioning and account data in their database is correct and complete and that the correct configuration / bootfile for your subscribed to speed tier is being pushed to the modem.

Good luck !

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Can't get my speed back after "service outage". Had 200+mbps now stuck at 30.

Re: Can't get my speed back after "service outage". Had 200+mbps now stuck at 30.