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Can't get my router to work with Netgear CM1000

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c0dered
New Poster
‎02-04-2020 02:26 PM

Can't get my router to work with Netgear CM1000

Hello, 

 

My modem is a Netgear CM1000-1AZNAS and my router is the Asus AC2400 (more specifically, the RT-AC87U). I am able to connect via ethernet cable directly from modem to laptop but am unable to get the router working with the combination of Xfinity and my modem.  Any suggestion?

 

Thanks

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EG
Expert
‎02-04-2020 02:36 PM

Re: Can't get my router to work with Netgear CM1000

You need to power cycle the modem each and every time that you change the device that is being directly connected to it. Unplug it for 30 seconds.



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c0dered
New Poster
‎02-04-2020 04:56 PM

Re: Can't get my router to work with Netgear CM1000

Us mortals are not worthy,

 

Thanks

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EG
Expert
‎02-04-2020 05:02 PM

Re: Can't get my router to work with Netgear CM1000

My pleasure ! 



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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