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Can't connect to in-home wifi (Netgear CM500V & Google wifi)

Frequent Visitor

Can't connect to in-home wifi (Netgear CM500V & Google wifi)

Overnight, I'm getting the "can not connect to in-home wifi" error.  I have netgear CM500V modem, google wifi & xfinity triple play.  It was working fine yesterday, and now Roku won't access and local channels are grayed out on my phone. 

 

Also, "Xfinity wifi" is no longer listed as a network option on my phone.

 

Any help appreciated. 

 

Ernie

 

 

Silver Problem Solver

Re: Can't connect to in-home wifi (Netgear CM500V & Google wifi)

Enable or Disable the Xfinity WiFi Home Hotspot Feature in My Account

  1. Go to https://customer.xfinity.com/#/settings/security/hotspot.
  2. Sign in to your account using your Xfinity username and password.
  3. Click Turn Off or Turn On to disable or enable your public hotspot. (Note: Your default hotspot status is enabled.)
  4. Confirm your selection.
  5. A confirmation message will appear.
    Hotspot confirmation screen
     

Note: If you are presented with information about Xfinity WiFi but do not see the option to Turn On or Turn Off, you have a device that is not eligible for the feature and is not broadcasting a public hotspot signal.

To learn more about the home hotspot feature, to find a hotspot near you, or to download the Xfinity WiFi Hotspots app, visit xfinity.com/wifi.


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Expert

Re: Can't connect to in-home wifi (Netgear CM500V & Google wifi)

OP. Are you also using a Comcast supplied gateway device ?



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Frequent Visitor

Re: Can't connect to in-home wifi (Netgear CM500V & Google wifi)

No. Google wifi and netgear cm500v
Expert

Re: Can't connect to in-home wifi (Netgear CM500V & Google wifi)

Where are you seeing that error message ? The Roku ?



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Frequent Visitor

Re: Can't connect to in-home wifi (Netgear CM500V & Google wifi)

Roku and the locals are grayed out on phone and pc. "Not connected to in-home wifi" error.
Expert

Re: Can't connect to in-home wifi (Netgear CM500V & Google wifi)

What are the "locals" ?



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Expert

Re: Can't connect to in-home wifi (Netgear CM500V & Google wifi)

Have you tried power-cycling the primary Google WiFi router ?



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: Can't connect to in-home wifi (Netgear CM500V & Google wifi)

"Hotspot Settings Are Unavailable"

Can't understand what changed overnight. Any other suggestions. Thanks.
Frequent Visitor

Re: Can't connect to in-home wifi (Netgear CM500V & Google wifi)

yes on power cycling the Google wifi.  The locals, acutally one local, is ABC network.  There is a caption, "Connect to in-home WIFI to watch".  Very confusing why this would happen all of a sudden.  Thanks for suggestions.

Expert

Re: Can't connect to in-home wifi (Netgear CM500V & Google wifi)

See if anything here applies;

 

https://www.google.com/search?rlz=1C1SQJL_enUS782US782&sxsrf=ACYBGNRT6R85wJZoQelF23wTiwypWD6ZuQ:1570...

 

https://support.roku.com/category/115001360548--troubleshooting

 

Good luck with it !



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UPDATE !!!!!!!! Re: Can't connect to in-home wifi (Netgear CM500V & Google wifi)

Regarding my issue of Roku not working because, supposedly, I was not in my house using my "in-home" wifi.   Today a tech came out and ran numerous tests, which were fine.  Upon my request,  after almost 3 hours, he replaced my Netgear CM500V, with an Xfinity supplied modem/router and BINGO !!!!!!! 

 

All is now working. I can use my phone app and get channels that require use to be within in-home wifi. Apparently very recent or in progress Xfinity is updating their network and this made my modem to not recognize that it was in home.  The internet NEVER stopped working, it was just the xfinity app or roku didn't see that I WAS in home. 

 

And apparently, I was not the only one experiencing this issue.  Eventually, I will replace their modem with my own, but I plan on giving them time to do whatever updating they are doing. 

 

Ernie