Community Forum

Can't connect to Modem's SSID on my PC

Highlighted
New Poster

Can't connect to Modem's SSID on my PC

I type my network name XFSETUP-F655 password <Edited> into hidden network and my pc doesn't connect.

Highlighted
Problem Solver

Re: Can't connect to Modem's SSID on my PC


@Joshuawilliamwi wrote:
I type my network name XFSETUP-F655 password <Edited> into hidden network and my pc doesn't connect.

Are you sure the 'hidden network' is your network and not a neighbors?  If your modem/router is broadcasting its network name, it should show up as an option to connect to.  Are you able to log into your modem/routers' admin page to look at the settings?

Joe V
(not a Comcast employee, just another paying customer)
Highlighted
Expert

Re: Can't connect to Modem's SSID on my PC


@Joshuawilliamwi wrote:

I type my network name XFSETUP-F655 password <Edited> into hidden network and my pc doesn't connect.


FWIW, if this is a Comcast supplied gateway device, the "Hidden" broadcast / SSID is present for the purpose of interfacing with the Comcast home security systems, not general internet devices. More details please..



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!