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Can't connect through router

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Frequent Visitor

Can't connect through router

Comcast had outages in my area yesterday (4/29) and today (4/30).  Since the service was restored, I can't get my router to work.  If I connect the PC directly to the modem, everything is fine.  When I connect the modem to the router, and the PC to the router, I can't connect to anything.

When I look at my network adapter settings it says 'No Internet' for iPv4 and iPv6 when I'm connected to my router.

I've tried connecting to the router both with an Ethernet Cat-5 cable, and wirelessly, and neither worked.

Comcast told me to call Cisco/Linksys (my modem and router brand) because 'bridging' isn't set up on my modem.  I have no ability to make modem changes, so there's nothing different in the modem today than was there 3 days ago.  

Is anyone else having this problem?  Has anyone fixed this problem?

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Frequent Visitor

Re: Can't connect through router

Agreed - this isn't to do with any router settings on your end, but likely the DHCP issue that you asked about in the other thread.  Hopefully you are able to get them to send a provisioning signal to your modem, but looking at your posts, seems like that was a painful process for you last year with the new modem.  Good luck! 🙂 

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Expert

Re: Can't connect through router


@rraman wrote:

Agreed - this isn't to do with any router settings on your end, but likely the DHCP issue that you asked about in the other thread.  Hopefully you are able to get them to send a provisioning signal to your modem, but looking at your posts, seems like that was a painful process for you last year with the new modem.  Good luck! 🙂 


Disagree, because the OP specifically wrote that they can get service when connected directly to the modem, but not if the router is involved.

 

The modem isn't the problem, the router is.

 

Do this - reset the modem and the router to factory settings, disconnect everything, power up the modem and wait for all the lights to come on, then connect the router to your modem, power it up, , and run setup on your router again.


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