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Can't Activate Own Modem/Router

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Can't Activate Own Modem/Router

I can't activate my own modem/router at xfinity.com/activate . It just takes me to "Sorry, we can't find this device. Please give us a call at 1-800-xfinity. We'll add this device and activate your service as quickly as possible."

 

Update: Done!

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Re: Can't Activate Own Modem/Router

what did you do? How did you get past this? I am seeing the same problem.

 

Thanks.