Since I am now paying even more for my rented modem (thank you for the new year price increase Comcast), I want to make sure I have the newest model/best equipment. Can I bring my modem into a Comcast store and exchange it for the newest model? Do I have to call to schedule a modem exchange?
Thank you for posting your question in the Xfinity Forum. If you haven't had the time to stop in and swap out your modem. I'd be happy to help by shipping one. Can you please send a private message with your first and last name as it appears on your account? To send a private message, click on "ComcastChe” and then click “send a message".