I have had a lot of issues with my Arris SB6190 lately dropping the internet connection. Sometimes it helps to do a reboot other times it doesn't. I did a factory reset of the modem. That didn't seem to help right away but the modem is currently working now. I am just afraid it is going to drop the internet again. I had issues like this with an older cheap cable modem and I replaced it with this one which has worked great with few issues for at least the last year.
One thing I noticed checking connections is that on the outside of my house I have a cable with a coupler joining the two cables together. I tried to push the cables together better. Wondering if the recent cold weather could have caused some issues with that connection.
See status details below. Please let me know if you see anything that is really out of wack. Thanks.
The statuses listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.