CM8200 Modem Bug

[Will89]

I found an issue within communications between CMTS and the ISP. In trying to reestablish connection with a Touchstone CM8200a modem DOCSIS 3.1 COMPATIBLE! Level one techs will say "Modem issue, buy another or downgrade service"

If you downgrade service they will send a DOCSIS downgrade signal. This signal will never reach the modem....

Techs will subsequently read device as DOCSIS 2, But admin page (reinforced by a KVP translator) will show DOCSIS 3.1.

Therefore no config file push...

My assumption, techs push the signal, signal first changes value in ISP database. Value changes DOCSIS 2, CMTS experiences an error because that change minimum frequency requirements... When technicians at level read new information after downgrade push, shows frequency being insufficient on your end. I assume this like how ping is usually only measure from receiving device. Hz measurements from CMTS need to reviewed for a comprehensive understanding.

Im still trying to resolve this. Requires a level 2 or maybe level 3 technician.

[Will89]

A provisioning error occurred swapping my roommate SB8200 with my CM8200a. CM8200 modems, when registering with Xfinity get submitted as SB8200. Its a wierd table/database error that 95% of the time just cosmetic. Ugly but works... A phenomenon that also results in MAC id being logged as the serial number...

ALL OF THIS IS NORMAL... SAD FACE


alas, in the rare instance that CM8200 modems replace SB8200. This will result in a provisioning error.

Resolution requires a full scrub of ISPs database entry to resolve what Imagine is a currupted table entry.

Requires level 2-3 technician to solve. (Probably not gui resolvable)

[Will89]

This just merged but that seems inappropriate. While interconnect, the provisioning error needs resolution in modifying your automated systems, which perpetrated the transgression the second issue may require more than database management.

[Will89]

Called self activation line (1-855-652-3446). They managed to send a reset signal! First time its managed to achieve signal sense the beginning of this hydra. (I assume when I left Xfinity and then returnned, they purged my data from their table or at least placed me in a new cell [what a fitting word])

Now Wallgarden error, fails at activateDevice? execution=e1s6...

No level or automated Service returned call....