My internet connection has been bad the past few days (upload speeds of 0.05 mbps), and working remote has been impossible (I am on my own hotspot). Xfinity sent a tech who told me it was my modem, but I have no uncorrectables and I know it is common practice for Xfinity to blame independent modems and never fix the problem. I need to be able to use my internet as my office has transitioned to 100% WFH. Any advice based on the below?
Event Log and Modem Status:
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The power levels and SNR's are o/k. Is there a router / WiFi in the mix ?
If so, for a test, does a computer / device hardwired directly to the CM500 have the same problem ?
There is a router in the mix, a nighthawk AC1750. I do not have the ability to plug directly into the modem. I am sure it is a modem problem because the tech said all my connections were good, but for some reason 4 of my channels had bad 'flux.'
That sounds more like a line / signal / connection quality problem.
I am almost positive it is a line/service issue: I have full upstream lock but 0mbps upload speed right now. I am having another tech out this weekend to look at it. Is there any way we can escalate this?
It doesn't get any better than this weekend.. Good luck with it ! Please post back with how things turn out.
Bear in mind that if the premises facing techs can not find or fix a problem at your home, it is they who are responsible for escalating it to their line / network / maintenance dept. techs. The problem may lie beyond your home in the local neighborhood infrastructure somewhere but it is their S.O.P. to start at the home.