Tech came yesterday to adjust power levels, remove splitter etc but still getting T3 errors. Confirmed 1100 gbps on coax but couldn't get a read on the modem. I have gb internet but only getting max 300 mbps on wired and wireless.
Here are logs and recent channel settings - any assistance would be greatly appreciated. Been going back and forth btwn netgear and xfinity for weeks on this.
| Startup Procedure |
| Procedure | Status | Comment | | Acquire Downstream Channel | 627000000 Hz | Locked | | Connectivity State | OK | Operational | | Boot State | OK | Operational | | Security | Enabled | BPI+ | | IP Provisioning Mode | Honor MDD | honorMdd(4) |
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| Downstream Bonded Channels |
| Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR | Correctables | Uncorrectables | | 1 | Locked | QAM256 | 29 | 627000000 Hz | -4.1 dBmV | 41.3 dB | 2 | 0 | | 2 | Locked | QAM256 | 1 | 453000000 Hz | -1.4 dBmV | 43 dB | 1 | 0 | | 3 | Locked | QAM256 | 2 | 459000000 Hz | -1.7 dBmV | 42.9 dB | 0 | 0 | | 4 | Locked | QAM256 | 3 | 465000000 Hz | -1.8 dBmV | 42.8 dB | 2 | 0 | | 5 | Locked | QAM256 | 4 | 471000000 Hz | -2 dBmV | 42.7 dB | 2 | 0 | | 6 | Locked | QAM256 | 5 | 477000000 Hz | -1.9 dBmV | 42.8 dB | 0 | 0 | | 7 | Locked | QAM256 | 6 | 483000000 Hz | -1.9 dBmV | 42.8 dB | 2 | 0 | | 8 | Locked | QAM256 | 7 | 489000000 Hz | -2 dBmV | 42.8 dB | 1 | 0 | | 9 | Locked | QAM256 | 8 | 495000000 Hz | -2.1 dBmV | 42.8 dB | 4 | 0 | | 10 | Locked | QAM256 | 9 | 507000000 Hz | -2.1 dBmV | 42.7 dB | 0 | 0 | | 11 | Locked | QAM256 | 10 | 513000000 Hz | -2.1 dBmV | 42.8 dB | 1 | 0 | | 12 | Locked | QAM256 | 11 | 519000000 Hz | -2.3 dBmV | 42.6 dB | 1 | 0 | | 13 | Locked | QAM256 | 12 | 525000000 Hz | -2.3 dBmV | 42.6 dB | 1 | 0 | | 14 | Locked | QAM256 | 13 | 531000000 Hz | -2.3 dBmV | 42.6 dB | 1 | 0 | | 15 | Locked | QAM256 | 14 | 537000000 Hz | -2.4 dBmV | 42.5 dB | 1 | 0 | | 16 | Locked | QAM256 | 15 | 543000000 Hz | -2.6 dBmV | 42.4 dB | 4 | 0 | | 17 | Locked | QAM256 | 16 | 549000000 Hz | -2.7 dBmV | 42.3 dB | 3 | 0 | | 18 | Locked | QAM256 | 17 | 555000000 Hz | -2.5 dBmV | 42.5 dB | 0 | 0 | | 19 | Locked | QAM256 | 18 | 561000000 Hz | -2.5 dBmV | 42.4 dB | 0 | 0 | | 20 | Locked | QAM256 | 19 | 567000000 Hz | -2.7 dBmV | 42.1 dB | 2 | 0 | | 21 | Locked | QAM256 | 20 | 573000000 Hz | -2.9 dBmV | 40.9 dB | 7 | 0 | | 22 | Locked | QAM256 | 21 | 579000000 Hz | -3.1 dBmV | 41.9 dB | 7 | 0 | | 23 | Locked | QAM256 | 22 | 585000000 Hz | -3.3 dBmV | 41.6 dB | 5 | 0 | | 24 | Locked | QAM256 | 23 | 591000000 Hz | -3.4 dBmV | 41.6 dB | 2 | 0 | | 25 | Locked | QAM256 | 24 | 597000000 Hz | -3.5 dBmV | 41.6 dB | 1 | 0 | | 26 | Locked | QAM256 | 25 | 603000000 Hz | -3.5 dBmV | 41.8 dB | 2 | 0 | | 27 | Locked | QAM256 | 26 | 609000000 Hz | -3.7 dBmV | 41.6 dB | 3 | 0 | | 28 | Locked | QAM256 | 27 | 615000000 Hz | -3.9 dBmV | 41.5 dB | 2 | 0 | | 29 | Locked | QAM256 | 28 | 621000000 Hz | -4 dBmV | 41.4 dB | 3 | 0 | | 30 | Locked | QAM256 | 30 | 633000000 Hz | -4.1 dBmV | 41.2 dB | 5 | 0 | | 31 | Locked | QAM256 | 31 | 639000000 Hz | -4.2 dBmV | 41 dB | 4 | 0 | | 32 | Locked | QAM256 | 32 | 645000000 Hz | -4.4 dBmV | 40.9 dB | 7 | 0 |
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| Upstream Bonded Channels |
| Channel | Lock Status | US Channel Type | Channel ID | Symbol Rate | Frequency | Power | | 1 | Locked | ATDMA | 5 | 5120 Ksym/sec | 36500000 Hz | 48.3 dBmV | | 2 | Locked | ATDMA | 6 | 5120 Ksym/sec | 30100000 Hz | 47.5 dBmV | | 3 | Locked | ATDMA | 7 | 5120 Ksym/sec | 23700000 Hz | 47.5 dBmV | | 4 | Locked | ATDMA | 8 | 5120 Ksym/sec | 17300000 Hz | 47 dBmV | | 5 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV | | 6 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV | | 7 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV | | 8 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV |
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| Downstream OFDM Channels |
| Channel | Lock
Status | Modulation /
Profile ID | Channel
ID | Frequency | Power | SNR /
MER | Active Subcarrier
Number Range | Unerrored
Codewords | Correctable
Codewords | Uncorrectable
Codewords | | 1 | Locked | 0 | 159 | 702000000 Hz | -4.0 dBmV | 41.2 dB | 1126 ~ 2969 | 284951358 | 136767 | 32 | | 2 | Not Locked | 0 | 0 | 0 Hz | 0 dBmV | 0.0 dB | 0 ~ 4095 | 0 | 0 | 0 |
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| Upstream OFDMA Channels |
| Channel | Lock Status | Modulation / Profile ID | Channel ID | Frequency | Power | | 1 | Not Locked | 0 | 0 | 0 Hz | 0 dBmV | | 2 | Not Locked | 0 | 0 | 0 Hz | 0 dBmV |
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| Time | Priority | Description |
| Mon Oct 19 11:26:23 2020 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out; |
| Mon Oct 19 09:44:41 2020 | Notice (6) | CM-STATUS message sent. Event Type Code: 3; Chan ID: N/A; DSID: �; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.; |
| Mon Oct 19 09:44:37 2020 | Warning (5) | Dynamic Range Window violation |
| Mon Oct 19 09:44:37 2020 | Warning (5) | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW; |
| Mon Oct 19 09:44:37 2020 | Warning (5) | Dynamic Range Window violation |
| Mon Oct 19 09:44:37 2020 | Warning (5) | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW; |
| Mon Oct 19 09:44:35 2020 | Warning (5) | Unicast DSID PSN startup error |
| Mon Oct 19 09:44:35 2020 | Warning (5) | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value; |
| Mon Oct 19 09:44:33 2020 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync; |
| Mon Oct 19 09:32:37 2020 | Notice (6) | CM-STATUS message sent. Event Type Code: 5; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.; |
| Mon Oct 19 09:32:28 2020 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out; |
