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CM1150V T3 errors

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CM1150V T3 errors

Tech came yesterday to adjust power levels, remove splitter etc but still getting T3 errors.  Confirmed 1100 gbps on coax but couldn't get a read on the modem.  I have gb internet but only getting max 300 mbps on wired and wireless.  

 

Here are logs and recent channel settings - any assistance would be greatly appreciated.  Been going back and forth btwn netgear and xfinity for weeks on this.  

Startup Procedure
ProcedureStatusComment
Acquire Downstream Channel627000000 HzLocked
Connectivity StateOKOperational
Boot StateOKOperational
SecurityEnabledBPI+
IP Provisioning ModeHonor MDDhonorMdd(4)
 
Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectables
1LockedQAM25629627000000 Hz-4.1 dBmV41.3 dB20
2LockedQAM2561453000000 Hz-1.4 dBmV43 dB10
3LockedQAM2562459000000 Hz-1.7 dBmV42.9 dB00
4LockedQAM2563465000000 Hz-1.8 dBmV42.8 dB20
5LockedQAM2564471000000 Hz-2 dBmV42.7 dB20
6LockedQAM2565477000000 Hz-1.9 dBmV42.8 dB00
7LockedQAM2566483000000 Hz-1.9 dBmV42.8 dB20
8LockedQAM2567489000000 Hz-2 dBmV42.8 dB10
9LockedQAM2568495000000 Hz-2.1 dBmV42.8 dB40
10LockedQAM2569507000000 Hz-2.1 dBmV42.7 dB00
11LockedQAM25610513000000 Hz-2.1 dBmV42.8 dB10
12LockedQAM25611519000000 Hz-2.3 dBmV42.6 dB10
13LockedQAM25612525000000 Hz-2.3 dBmV42.6 dB10
14LockedQAM25613531000000 Hz-2.3 dBmV42.6 dB10
15LockedQAM25614537000000 Hz-2.4 dBmV42.5 dB10
16LockedQAM25615543000000 Hz-2.6 dBmV42.4 dB40
17LockedQAM25616549000000 Hz-2.7 dBmV42.3 dB30
18LockedQAM25617555000000 Hz-2.5 dBmV42.5 dB00
19LockedQAM25618561000000 Hz-2.5 dBmV42.4 dB00
20LockedQAM25619567000000 Hz-2.7 dBmV42.1 dB20
21LockedQAM25620573000000 Hz-2.9 dBmV40.9 dB70
22LockedQAM25621579000000 Hz-3.1 dBmV41.9 dB70
23LockedQAM25622585000000 Hz-3.3 dBmV41.6 dB50
24LockedQAM25623591000000 Hz-3.4 dBmV41.6 dB20
25LockedQAM25624597000000 Hz-3.5 dBmV41.6 dB10
26LockedQAM25625603000000 Hz-3.5 dBmV41.8 dB20
27LockedQAM25626609000000 Hz-3.7 dBmV41.6 dB30
28LockedQAM25627615000000 Hz-3.9 dBmV41.5 dB20
29LockedQAM25628621000000 Hz-4 dBmV41.4 dB30
30LockedQAM25630633000000 Hz-4.1 dBmV41.2 dB50
31LockedQAM25631639000000 Hz-4.2 dBmV41 dB40
32LockedQAM25632645000000 Hz-4.4 dBmV40.9 dB70
 
Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA55120 Ksym/sec36500000 Hz48.3 dBmV
2LockedATDMA65120 Ksym/sec30100000 Hz47.5 dBmV
3LockedATDMA75120 Ksym/sec23700000 Hz47.5 dBmV
4LockedATDMA85120 Ksym/sec17300000 Hz47 dBmV
5Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
6Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
7Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
8Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
 
Downstream OFDM Channels
ChannelLock
Status
Modulation /
Profile ID
Channel
ID
FrequencyPowerSNR /
MER
Active Subcarrier
Number Range
Unerrored
Codewords
Correctable
Codewords
Uncorrectable
Codewords
1Locked0159702000000 Hz-4.0 dBmV41.2 dB1126 ~ 296928495135813676732
2Not Locked000 Hz0 dBmV0.0 dB0 ~ 4095000
 
Upstream OFDMA Channels
ChannelLock StatusModulation / Profile IDChannel IDFrequencyPower
1Not Locked000 Hz0 dBmV
2Not Locked000 Hz0 dBmV
 

 

TimePriorityDescription
Mon Oct 19 11:26:23 2020Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;
Mon Oct 19 09:44:41 2020Notice (6)CM-STATUS message sent. Event Type Code: 3; Chan ID: N/A; DSID: �; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;
Mon Oct 19 09:44:37 2020Warning (5)Dynamic Range Window violation
Mon Oct 19 09:44:37 2020Warning (5)RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;
Mon Oct 19 09:44:37 2020Warning (5)Dynamic Range Window violation
Mon Oct 19 09:44:37 2020Warning (5)RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;
Mon Oct 19 09:44:35 2020Warning (5)Unicast DSID PSN startup error
Mon Oct 19 09:44:35 2020Warning (5)DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;
Mon Oct 19 09:44:33 2020Critical (3)SYNC Timing Synchronization failure - Loss of Sync;
Mon Oct 19 09:32:37 2020Notice (6)CM-STATUS message sent. Event Type Code: 5; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;
Mon Oct 19 09:32:28 2020Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;