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C7800 dropping out of nowhere

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C7800 dropping out of nowhere

I was having issues with the Comcast gateway and decided to go ahead and get a good modem/router which I believe I have. I bought a netgear c7800 with xfinity gig speed internet. When it’s working it’s fabulous but out of no where it will stop. The WiFi signal is still being shown but no connection. I live on 40 acres so I don’t believe it’s a traffic issue. Can anyone help?
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Re: C7800 dropping out of nowhere

For a test, does a computer hardwired directly to the C7800 with an ethernet cable have the same problem ?



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Re: C7800 dropping out of nowhere

Not a computer but my ring alarm is hardwired and it drops. I get the notification that the alarm is on cellular backup every time it does it.
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Re: C7800 dropping out of nowhere

Is it connected via a switch or a direct line to the C7800 port?

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Re: C7800 dropping out of nowhere


@searles400 wrote:
Not a computer but my ring alarm is hardwired and it drops. I get the notification that the alarm is on cellular backup every time it does it.

What do the modem's signal stats look like ?  Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.




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