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C7800 dropping out of nowhere

searles400
New Poster

C7800 dropping out of nowhere

I was having issues with the Comcast gateway and decided to go ahead and get a good modem/router which I believe I have. I bought a netgear c7800 with xfinity gig speed internet. When it’s working it’s fabulous but out of no where it will stop. The WiFi signal is still being shown but no connection. I live on 40 acres so I don’t believe it’s a traffic issue. Can anyone help?
EG
Expert

Re: C7800 dropping out of nowhere

For a test, does a computer hardwired directly to the C7800 with an ethernet cable have the same problem ?



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searles400
New Poster

Re: C7800 dropping out of nowhere

Not a computer but my ring alarm is hardwired and it drops. I get the notification that the alarm is on cellular backup every time it does it.
jweaver0312
Expert

Re: C7800 dropping out of nowhere

Is it connected via a switch or a direct line to the C7800 port?

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EG
Expert

Re: C7800 dropping out of nowhere


@searles400 wrote:
Not a computer but my ring alarm is hardwired and it drops. I get the notification that the alarm is on cellular backup every time it does it.

What do the modem's signal stats look like ?  Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.




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DohBoi
Regular Visitor

Re: C7800 dropping out of nowhere

Did you ever find a solution? I am having this exact same issue with the same Netgear C7800 modem/router and internet service! I have my PC hardwired and never experience drops but my Wifi always drops out of nowhere and it is hard to reconnect or connect new devices to either 2.4 or 5ghz.