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Buffering or dropping altogether

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New Poster

Buffering or dropping altogether

Hello!  I'm new to this forum and have a question.  Last week we finally got upgraded to the Xfi Advanced Gateway.  It was a nightmare but it's on.  

 

After this upgrade and a plan increase to download speeds up to 1000 Mbps we are seeing more drops of internet on computers/phones and far more buffering on the TV.  Honestly, it wasn't this bad with our old system and my family feels as if this was a poor choice.  I'm thinking the pods might help but we didn't need them before and we survived OK with few minor glitches.  

 

Any advice for a not too tech savy individual?

 

Thank you!

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Expert

Re: Buffering or dropping altogether

For a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?



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New Poster

Re: Buffering or dropping altogether

I'll have to check that out.  It hadn't occured to me to check so I'll do that and report back!

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Expert

Re: Buffering or dropping altogether

We are trying to determine whether it is a *WiFi-only* problem or an overall connection quality problem to / with the Comcast coax system.



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Re: Buffering or dropping altogether

It seems to be working fine when connected via ethernet.  We just seem to maybe be dropping wireless connections?  I'm at a loss but streaming TV, a college & high school seniors doing online learning and I'm working from home.  With all of that 4 days a week I guess I could see some issues with dropping out but weekends the number of devices on the Wifi is less.  

 

Any other advice?

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Expert

Re: Buffering or dropping altogether

Some tips for improving WiFi performance;


http://corporate.comcast.com/comcast-voices/10-ways-you-might-be-killing-your-home-wi-fi-signal

 

http://forums.xfinity.com/t5/Your-Home-Network/Improve-Your-Wireless-Gateway-Home-Network/td-p/26276...


https://www.xfinity.com/support/articles/improve-your-wireless-home-network


There are other options. Google for WiFi repeaters / range extenders, WiFi mesh systems / pods. 

 

Good luck !



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We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!