New Poster
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7 Messages
Buffering or dropping altogether
Hello! I'm new to this forum and have a question. Last week we finally got upgraded to the Xfi Advanced Gateway. It was a nightmare but it's on.
After this upgrade and a plan increase to download speeds up to 1000 Mbps we are seeing more drops of internet on computers/phones and far more buffering on the TV. Honestly, it wasn't this bad with our old system and my family feels as if this was a poor choice. I'm thinking the pods might help but we didn't need them before and we survived OK with few minor glitches.
Any advice for a not too tech savy individual?
Thank you!
Accepted Solution
EG
Expert
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111.4K Messages
5 years ago
Some tips for improving WiFi performance;
http://corporate.comcast.com/comcast-voices/10-ways-you-might-be-killing-your-home-wi-fi-signal
http://forums.xfinity.com/t5/Your-Home-Network/Improve-Your-Wireless-Gateway-Home-Network/td-p/2627659
https://www.xfinity.com/support/articles/improve-your-wireless-home-network
There are other options. Google for WiFi repeaters / range extenders, WiFi mesh systems / pods.
Good luck !
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msufans5
New Poster
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7 Messages
5 years ago
I'll have to check that out. It hadn't occured to me to check so I'll do that and report back!
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EG
Expert
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111.4K Messages
5 years ago
We are trying to determine whether it is a *WiFi-only* problem or an overall connection quality problem to / with the Comcast coax system.
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EG
Expert
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111.4K Messages
5 years ago
For a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
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msufans5
New Poster
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7 Messages
5 years ago
It seems to be working fine when connected via ethernet. We just seem to maybe be dropping wireless connections? I'm at a loss but streaming TV, a college & high school seniors doing online learning and I'm working from home. With all of that 4 days a week I guess I could see some issues with dropping out but weekends the number of devices on the Wifi is less.
Any other advice?
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mahliap
Visitor
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1 Message
4 years ago
I am having the same problem but usually only with HD channels and it is on my PC with a wired connection (on a 4ft ethernet cable) or wifi on my laptop.
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