Bridge mode losing half d/l speed when enabled.

I have a CGM4140COM modem and I'm currently hard wired from the modem to the desktop.

(I have not added the wireless router yet to show it's not the issue.)

As soon as I enable bridge mode my download speeds from from over 950 to below 500 on a consistent basis.

When I disable bridge mode, reboot the modem my download speeds are still below 500.

I have to factory reset the modem, set it up again for my 950 plus download speeds to come back.

I had the modem replaced about 3 weeks ago and I'm having the same problem.

Has anyone seen this type of behavior before?

I also confirmed with Comcast that my account is GIG speeds and I have used multiple speed test sites including Comcast's, Speedtest.net and Fast.com.

Thanks,

Anthony

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Responses

Accepted Solution

apacifico

Contributor

•

12 Messages

5 years ago

Resolved.

After a 3rd modem replacement and online and phone support didn't help, I bought my own modem.

2

0

U

user_9e9070

Visitor

•

3 Messages

Which version did you buy? I'm having the same problem and think they're purposely dropping the speed when they see it in bridgemode.

4 years ago

0

EG

Expert

•

111.4K Messages

As stated on your other post. Please create a new topic of your own here on this board detailing your issue. Thanks. Year old dead thread now being closed.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

4 years ago

0

Your Home Network

apacifico

Bridge mode losing half d/l speed when enabled.

apacifico

user_9e9070

EG

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