Community Forum

Blocking an unknown device?

Afrelich
New Poster

Blocking an unknown device?

This morning I had a notification that a new device had connected to my network. It was classified as a router, called Technicolor CGM4140COM. I do not recognize the device and paused it immediately- there did not appear to be any activity- but could not see how to block it, other than forgetting the device, which would allow it to reconnect. Any suggestions?
EG
Expert

Re: Blocking an unknown device?

Their Advanced Security feature has recently been pushed to their gateway devices via a firmware update whether you want it or not, hence the hypochondriac notices. It's buggy.

We've seen many many posts about this here lately ! The work-around is to disable the Advanced Security and not use it for now, it's buggy.;


https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!