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Blocked Website

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Blocked Website

Xfinity keeps blocking my kid's online school website. Saying "timed out" but when switched to my mobile hotspot, website works completely fine. It's a well n used website in the state and started having issues 2 weeks ago. Suggestions on how to fix this? Called in last week and after over 2 hours just for rep to say "restart modem" so I just use my mobile hotspot.