Living in Washington state and playing online games with servers located in California, I often have issues with xfinity servers dropping packets on the way to my destination. Having restarted my modem and router multiple times I can confirm that this isn't a localized issue for me personally.
Today for instance I'm getting 2% packet loss on my local'ish xfinity network at: 220.127.116.11
and almost 19% packet loss at an xfinity network node at:
What is the best way to escalate the issues with these servers/nodes to xfinity/comcast? Call and ask for tier 3 support? What number would get me the best/fastest results?
Same issue tonight with 18.104.22.168
At 10% packet loss on that IP which is a comcast server/node in my area.
Attempting to escalate through the "chat feature" with support, we'll see how that goes.