I have tried to get help from comcast agents but unfortunately none has been priovided concerning my very eratic comcast internet service. I switched from verizon to comcast, now I think I made a very bad decision. I got what I considered a very high internet bandwith (or whatever it is called), thinking that my internet service will improve. I have had to miss important professional meetings due to the epileptic internet service. I have used the rebooting option from my app more than I can count, I have been lucky to speak with two agents who told me someone will call but nobody did twice, the second agent actually tried but couldnt fix it.
I am in such a bad situation here, it takes forever to get an agent on the line, when I do, they were unable to fix the problem with a promise that someone will call and nobody ever called, I am paying but cant enjoy what I paid for, can you please help me. I shouldnt be in this situation. It is just unfortunate
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!