Community Forum

Aruba Remote Access Point to Arris T25

New Poster

Aruba Remote Access Point to Arris T25

I have a Google WIFI router connected to an Arris T25 modem.  The modem supports two ethernet ports, one of which I connect the router.  I have an Aruba Remote Access Point for my job (corporate network) that I'd like to connect to the second ethernet port instead of connecting it to one of my Google Wifi points in Bridge mode.  From what I've read on Arris, I need a second IP address to support this.  I've called and used chat with Xfinity help; they both say they don't support it. 

 

I've seen other posts here with similar questions.  How do I obtain a second IP address for my Xfinity service?

Highlighted
Expert

Re: Aruba Remote Access Point to Arris T25

They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !

 



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Official Employee

Re: Aruba Remote Access Point to Arris T25

Hi @mckinnem70

 

We appreciate you asking your question here in the Xfinity Forum, we are happy to help. @EG is correct. For residential accounts, in most areas, the option to have a second IP address has been phased out and can only be offered on Comcast Business accounts. I'd be happy to review your account to see if you are still able to have a second IP address, however, I cannot guarantee you will be able to keep it considering the changes being made. Please send me a private message. In the body of your message, please verify your first and last name and the numbers associated with your service address. To send a private message, click on "ComcastChe" and then click send a message.   

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!