Community Forum

Arris device

New Poster

Arris device

What is it and why is it logging on to my WiFi?

Re: Arris device

Check the MAC address and cross-reference it with your own gateway device. It's likely to be yours. The very last digit may be a different number by one. We've been seeing this quite often here. Xfi is buggy / overreporting false positives.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!