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Check the bottom chamber of the gateway for any installed batteries and remove them. If there are no batteries installed, press the hidden, recessed Reset button on the back of the gateway for about 15 seconds, and let the device reboot. If it persists, swap it out for a new one at your local Xfinity store.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
