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Arris Surfboard SB1690 DS light blinking

AKase
New Poster

Arris Surfboard SB1690 DS light blinking

My modem's DS light is blinking. I've heard that it may be updating its firmware, but that should only take about 10 minutes. It's been 5 days...  It has power, and the cables are good, but won't connect to the internet. I checked with Outages and I am not in an affected area. I tried removing the power cable for 10, 15, 20, 30 seconds, and even had the unit shut off for a few hours - nothing. I did a factory reset - nothing. The DS light has been blinking for 5 days now, and nothing I do changes it. Comcast says it can't reach the modem to restart it - but it isn't a Comcast modem... so?

 

What can I do to fix this problem? Do I need to purchase a new modem? 

EG
Expert

Re: Arris Surfboard SB1690 DS light blinking

You should get a tech out to investigate. A line may be severed somewhere, or there may be an impaired connector / hardware / amplifier.

 

Good luck !



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andyross
Silver Problem Solver

Re: Arris Surfboard SB1690 DS light blinking

The blinking light means it has not completed bonding all the channels, or it lost a channel it had bonded.

https://arris.secure.force.com/consumers/articles/General_FAQs/SB6190-Troubleshoot-Internet-Connecti...

EG
Expert

Re: Arris Surfboard SB1690 DS light blinking


@andyross wrote:

The blinking light means it has not completed bonding all the channels, or it lost a channel it had bonded.

https://arris.secure.force.com/consumers/articles/General_FAQs/SB6190-Troubleshoot-Internet-Connecti...


They stated this: ", but won't connect to the internet."

 

That's why I recommended a tech visit.



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ComcastChe
Official Employee

Re: Arris Surfboard SB1690 DS light blinking

Hi @AKase! Thanks for posting to the Xfinity Forum. I agree. I just wanted to check in to see if you were able to get a tech out to further investigate as recommended by @EG? If not, my team and I can get one scheduled for you. To get started, please send a private message with your full name, as it appears on your billing statement and the numbers associated with your service address. To send a message, click on my name, "ComcastChe," then click send a message. 


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