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Arris Sb8200 - dual IP address

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Arris Sb8200 - dual IP address

Hi guys,

 

can someone help me with an issue I'm currently facing?

 

issue:

due to COVID, I have been working from home and so have my siblings. Due to the nature of my job, I'm constantly on zoom meeting, transferring heavy data, and being a parent of young kids, who's studying from home, constantly streaming video, and playing games. I'm facing lag in my internet speed and time to time get kicked out of meeting due to signal issues.

 

Currently, I have a smart netgear advanced switch installed for my work and personal machines and have google nest WiFi system for my WiFi needs currently on 1000mbps plan). Most recently, I have been running into this problem so much that my video and calls have been dropping a lot more. I'm finally given a last warning by my office. So I was doing research and trying to find a solution for my problem. Based on my research, I purchased a Arris SB8200 modem because they advertised that I can get two up adress from my isp. I called Comcast but they said they don't offer that, I checked the pdf file (based on other forms here) and it's not offered in my area.

 

I was wondering (praying) someone here could help me out and find me a better solution?

 

@ComcastAlly 

 

Truly appreciate any help and guidance. Thank you in advance. 

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Expert

Re: Arris Sb8200 - dual IP address

If you have (quote) "signal issues", a second IP is not going to help you.

 

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.




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Re: Arris Sb8200 - dual IP address

Downstream Power Level: between multiple channels, it's ranging between 3.8 and 5.2

 

SNR/MER: is ranging between 38.2 and 41.1

 

Upstream Power Level: between multiple channels 33.0

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Expert

Re: Arris Sb8200 - dual IP address

Those are fine. Are there any modem error log entries being shown ? If so, please post them as well.

 

 



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Re: Arris Sb8200 - dual IP address

Nope,

 

didn't get any error logs. Modem just has been rebooting itself and speed has been dropping. I ran Speedtest with Ethernet cable directly to modem and readings are showing down speed of 402.6 mbps but I'm subscribed to 1000mbps.