Arris Sb6190 Not Getting Internet and can not activate it

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@Sfgiants828 wrote:
I need some help with setting up my Arris sb6190 Cable Modem. I have a Netgear NightHawk Router to go with it, but when I turn on the modem everything I solid except for the Internet. I heard that @CCElla would be able to help in this situation so if you can please contact me!

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You heard wrong. She has moved on. This is why we discourage unnecessary tagging as you will not only not move up in priority , you may be tagging someone who may not be able to respond timely, if at all. 

Please refer to the following threads:

• Xfinity Internet Connection Troubleshooting Tips 

• Information Requested for Connection-Related Posts 

Is this a new installation ? Was there ever a Comcast hook-up there before the 6190 that worked ?