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Arris SURFboard SVG2482AC Troubleshooting EVENT Log no longer populates

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Arris SURFboard SVG2482AC Troubleshooting EVENT Log no longer populates

Have owned an Arris SVG2482AC for over two years and Event Log has stopped generating any entries sometime during the last thirty days.  Bridge mode enabled with Netgear RAX15 AX1800 handling all routing activities.  All equipment has been power cycled prior to this post.  Please advise...Thank you

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Expert

Re: Arris SURFboard SVG2482AC Troubleshooting EVENT Log no longer populates

It's a gateway device that is subject to the ISP's firmware updates. Not certain, but perhaps a recent Comcast firmware update disabled the error logging feature, just like they did with their own supplied gateway devices ? YMMV.



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Contributor

Re: Arris SURFboard SVG2482AC Troubleshooting EVENT Log no longer populates

Thank you for the input EG. 

 

Compared router current information to screen shots taken several months ago and following details are all the same:

 
eMTA & DOCSIS Software Version: 10.0.X.SIP.PC20.CT
Software Image Name: SVG2482AC_2.2p14s4_PROD_sey
BOOT Version:  4.2.0.45
Core Version: 10.0.X
 
Is there a more specific line item for firmware version that is not visible to consumer?
 
Thanks again for your assistance.
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Expert

Re: Arris SURFboard SVG2482AC Troubleshooting EVENT Log no longer populates


@brunman31 wrote:

 

Is there a more specific line item for firmware version that is not visible to consumer?

 
Thanks again for your assistance.

I have no knowledge, sorry.

 

Quite welcome !



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