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Arris SB8200 intermittent connection issues

docb125
New Poster

Arris SB8200 intermittent connection issues

My internet will work great for a while then just intermittently disconnect and reconnect. After it reconnects it diverts to about 4-5 mbps dowload and almost no upload. I reset it and I go back to gig speeds,850-925mbps. I have not been able to get comcast to do anything but reset it and say "see it works, we are awesome!!!" 
So I contacted Arris and the informed be that the upload power needs to be between 47-52 to maintain connection. I can not get ahold of anyone right now, so I'm trying this. I got reprimanded at work for not having a good internet. I need to fix this.

 

 

 

 

Startup Procedure
ProcedureStatusComment
Acquire Downstream Channel525000000 HzLocked
Connectivity StateOKOperational
Boot StateOKOperational
Configuration FileOK 
SecurityEnabledBPI+
DOCSIS Network Access EnabledAllowed 

 
Downstream Bonded Channels
Channel IDLock StatusModulationFrequencyPowerSNR/MERCorrectedUncorrectables
20LockedQAM256525000000 Hz-4.6 dBmV37.5 dB210
17LockedQAM256507000000 Hz-4.3 dBmV37.7 dB131747
18LockedQAM256513000000 Hz-4.5 dBmV37.6 dB4382052
19LockedQAM256519000000 Hz-4.3 dBmV37.7 dB4202066
21LockedQAM256531000000 Hz-4.7 dBmV37.6 dB4511989
22LockedQAM256537000000 Hz-4.5 dBmV37.7 dB4312105
23LockedQAM256543000000 Hz-4.4 dBmV37.7 dB4692084
24LockedQAM256549000000 Hz-4.7 dBmV37.4 dB2981494
25LockedQAM256555000000 Hz-4.5 dBmV37.7 dB3151455
26LockedQAM256561000000 Hz-4.8 dBmV37.6 dB2761515
27LockedQAM256567000000 Hz-4.9 dBmV37.6 dB3201481
28LockedQAM256573000000 Hz-4.9 dBmV37.5 dB3401472
29LockedQAM256579000000 Hz-5.2 dBmV37.2 dB2691544
30LockedQAM256585000000 Hz-5.1 dBmV37.1 dB3301509
31LockedQAM256591000000 Hz-5.0 dBmV37.3 dB3191524
32LockedQAM256597000000 Hz-5.3 dBmV37.0 dB3221534
33LockedQAM256603000000 Hz-5.4 dBmV37.0 dB3431554
34LockedQAM256609000000 Hz-5.2 dBmV37.2 dB3581550
35LockedQAM256615000000 Hz-5.1 dBmV37.2 dB3031601
36LockedQAM256621000000 Hz-4.6 dBmV37.4 dB3341581
37LockedQAM256627000000 Hz-4.4 dBmV37.6 dB3571553
38LockedQAM256633000000 Hz-3.9 dBmV37.8 dB3061614
39LockedQAM256639000000 Hz-3.2 dBmV37.9 dB3201548
40LockedQAM256645000000 Hz-2.5 dBmV38.3 dB3181543
41LockedQAM256651000000 Hz-1.8 dBmV38.7 dB3251500
42LockedQAM256657000000 Hz-1.3 dBmV38.8 dB3111504
43LockedQAM256663000000 Hz-1.0 dBmV39.2 dB3281468
44LockedQAM256669000000 Hz-1.3 dBmV39.0 dB2781519
45LockedQAM256675000000 Hz-0.9 dBmV37.8 dB3321547
46LockedQAM256681000000 Hz-1.2 dBmV39.2 dB3001499
47LockedQAM256687000000 Hz-1.3 dBmV39.1 dB3261507
48LockedOther722000000 Hz-2.7 dBmV36.0 dB8854409609827



 
Upstream Bonded Channels
ChannelChannel IDLock StatusUS Channel TypeFrequencyWidthPower
13LockedSC-QAM Upstream23000000 Hz6400000 Hz42.0 dBmV
21LockedSC-QAM Upstream36100000 Hz6400000 Hz41.0 dBmV
32LockedSC-QAM Upstream29600000 Hz6400000 Hz41.0 dBmV
44LockedSC-QAM Upstream16500000 Hz6400000 Hz42.0 dBmV



 

Current System Time: Tue Aug 11 13:24:20 2020