New Poster
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2 Messages
Arris SB6190 has bonded high speed upload and download connection, but... ...no internet...
...or it’s rarely available.
I’ve tried a factory reset among many other things. No matter what I do it restarts and has solid blue lights for download and upload, but no light for internet connection. Connectivity does exist a every once in a while as I’ve been able to hit a random webpage at very infrequent intervals.
I ran Comcast online diagnostics with a forced reboot and it said it was fine.
Any ideas?
I’ve tried a factory reset among many other things. No matter what I do it restarts and has solid blue lights for download and upload, but no light for internet connection. Connectivity does exist a every once in a while as I’ve been able to hit a random webpage at very infrequent intervals.
I ran Comcast online diagnostics with a forced reboot and it said it was fine.
Any ideas?
CCAndrew
Gold Problem Solver
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25.9K Messages
6 years ago
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EG
Expert
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111.5K Messages
6 years ago
And the equally important SNR numbers.
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WilsonfamilyTN
New Poster
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2 Messages
6 years ago
Frequency - 525-711
Power - 8.4-12.1
SNR - 35.08-38.98
Upload
Frequency - 16.6-35.8
Power - 43.75-45.25
Is that what you were looking for?
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darkangelic
Gold Problem Solver
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2K Messages
6 years ago
No, we need a screenshot of all the details, not just of the modem stats, but the Event Log.
See: Information Requested for Connection-Related Posts
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EG
Expert
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111.5K Messages
6 years ago
Please post all of the up and down channels.
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