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Arris Modem is wrong on my Xfinity records

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Arris Modem is wrong on my Xfinity records

Xfinity has me with a Wireless Gateway: SB6121 which is not on the approved list and I cannot get the xfinity beta app on Roku. 

 

However I have upgraded that about two years ago with a SB6190 which is on the approved list.  If xfinity can correct my records I should be able to access Roku.