Community Forum

Arris CM820A - still a good modem? When to upgrade?

Highlighted
New Poster

Arris CM820A - still a good modem? When to upgrade?

Hi,

I purchased this modem a number of years ago (admittedly) I don't know how long ago. Getting on/off internet outtages, so trying to determine if it is worth upgrading this modem?  If it is the most current / best spec for Comcast?

 

Thanks for any thoughts.

 

Robba1

 

Highlighted
Expert

Re: Arris CM820A - still a good modem? When to upgrade?

It depends on the speed tier that you are subscribed to ?

 

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 

 

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

Is this a WiFi connection ?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!