We appreciate you asking your question here in the Xfinity Forum. I wanted to follow up to see if your speeds have improved or not. If not, I would like to check your account signal levels and your local node to see if I am able to find a cause in order to get this resolved.
Can you please send a private message with your first and last name as it appears on your account? To send a private message, click on "ComcastChe” and then click “send a message".