Community Forum

Are the new monolith shaped modems spy devices?

Highlighted
Contributor

Are the new monolith shaped modems spy devices?

I was told they were. I was upgraded without being asked. I'm supposed to have 250 speed and can barely crack 100. Am I being monitored?
Highlighted
Diamond Problem Solver

Re: Are the new monolith shaped modems spy devices?

No, they’re just normal gateways. Nothing nefarious

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
Contributor

Re: Are the new monolith shaped modems spy devices?

I called them to see why I am not getting at least 200 speed download, spinning wheel even with mouseovers, and it's due to traffic. HUH? I am supposed to have 250 not excuses for why it's watered down by my neighbors.
Highlighted
Official Employee

Re: Are the new monolith shaped modems spy devices?

Hi @MacLady

 

We appreciate you asking your question here in the Xfinity Forum. I wanted to follow up to see if your speeds have improved or not. If not, I would like to check your account signal levels and your local node to see if I am able to find a cause in order to get this resolved. 

Can you please send a private message with your first and last name as it appears on your account? To send a private message, click on "ComcastChe” and then click “send a message". 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Contributor

Re: Are the new monolith shaped modems spy devices?

When I get home I will let you know, In general the whole experience is still not good.