New Poster
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2 Messages
After upgrade to 600Mbps, actual speed is 50Mbps
I recently upgraded from a 300Mbps plan to a 600Mbps plan and now my speed is terrible. On the 300Mbps plan I was getting really close to 300Mbps and now I am getting 50-80Mbps. I have tried rebooting the gateway. I am using new Xfinity equipment that was shipped when I upgraded. What can I do next?
esligia54
New Poster
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6 Messages
5 years ago
I am having the same exact issue! I have an SB6190 Modem (less than 3 months old) and also I have a brand new Linksys EA7200 router.
I disconnected all of my splitters and coaxial from the amplifier today. I now have 75mbps instead of 50mbps. I got on with a chat agent and he checked everything and sent me to advanced technical support. I am waiting for the phone call now.
Let's see what happens.
Do you have the same setup?
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NikBee
New Poster
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4 Messages
5 years ago
basically the same for us...upgraded to the 600Mbps from 175. So, I got a new SB6190 because my old surfboard could only handle my previous speed.
But, now the top download speed I can get is 90-100. Before switching out my old router this morning, I was getting 135.
So...not real sure what is going on. The tech didn't either. yay.
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