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Admin Tool

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New Poster

Admin Tool

I forgot my password for the Xfinity Gateway Admin Tool

 

I tried the default admin/password but it does not work.

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Expert

Re: Admin Tool

Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear for 30 seconds. The user name and the password will now become the defaults of admin and password. You will lose any customized settings, and they will need to be re-configured from scratch.



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New Poster

Re: Admin Tool

I don't wanna lose my configurations, is there any other way?

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Expert

Re: Admin Tool

You could try calling 1800comcast and see if a rep can do it for you. YMMV. Good luck !



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!