Community Forum

Admin Tool username/password reset?

Highlighted
New Poster

Admin Tool username/password reset?

Hiya, I can't seem to access my admin tool (10.0.0.1) because it tells me admin/password is incorrect and I don't recall ever changing these. Is there any way I can get them manually reset back to their defaults? Thanks.

Highlighted
Silver Problem Solver

Re: Admin Tool username/password reset?

You can try a restart.

https://www.xfinity.com/support/articles/troubleshooting-your-cable-modem


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Highlighted
Expert

Re: Admin Tool username/password reset?


@Tyler1997 wrote:

Hiya, I can't seem to access my admin tool (10.0.0.1) because it tells me admin/password is incorrect and I don't recall ever changing these. Is there any way I can get them manually reset back to their defaults? Thanks.


Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear for 30 seconds. This can sometimes clear up some weird behavior issues. You will lose any customized settings, and they will need to be re-configured from scratch if you do the latter.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!